Privacy Policy 

Kappel Pty Ltd  |  ABN 30 629 122 872 | Website: www.kappel.com.au 

 1. Introduction 

Kappel Pty Ltd (Kappel, we, us or our) is committed to protecting your privacy and handling personal information responsibly. 

This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website, business operations and services. 

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 

2. Personal Information We Collect 

We may collect personal information including name, company name, job title or position, email address, telephone number, business address, information submitted through website contact forms, information provided during business enquiries, sales discussions or commercial relationships, and technical information relating to website usage. 

We only collect personal information that is reasonably necessary for our business operations and services. 

3. Information Received From Third Party Platforms 

As part of our fulfilment and supply services, Kappel may receive personal information from loyalty programs, rewards operators, retailers, marketplaces and other commercial partners. 

This information may include customer name, delivery address, contact details, order information, delivery instructions and transaction reference information. 

We use this information solely for the purpose of processing, fulfilling, delivering and supporting customer orders and related services. 

Customers who purchase products through a marketplace, retailer, loyalty program or rewards platform should also refer to the privacy policy of that platform regarding how their personal information is collected and managed. 

4. How We Use Personal Information 

We may use personal information to respond to enquiries and requests, manage business relationships, supply products and services, fulfil customer orders received through third party platforms, communicate with customers, partners, suppliers and service providers, improve our website, systems and services, meet legal, regulatory and contractual obligations, and protect the security and integrity of our operations. 

We do not sell personal information to third parties. 

5. Disclosure of Personal Information 

We may disclose some or all of the personal information to freight and logistics providers, warehousing and fulfilment partners, technology and software service providers, loyalty programs, retailers and marketplace operators, professional advisers including legal, accounting and compliance advisers, and government authorities where required by law. 

We take reasonable steps to ensure third parties handling personal information on our behalf maintain appropriate security and confidentiality standards. 

6. Website Usage and Analytics 

When you visit our website, certain information may be collected automatically, including IP address, browser type, device information, website pages viewed, and date and time of visits. 

This information helps us maintain, improve and secure our website and services. 

Such information is generally collected in aggregate form and is not used to personally identify website visitors unless required for security, legal or operational purposes. 

7. Data Security 

Kappel takes reasonable precautions to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. 

While we implement appropriate technical and organisational safeguards, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. 

8. Access and Correction 

You may request access to personal information that we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date. 

Requests will be handled in accordance with applicable privacy laws. 

9. Third Party Websites 

Our website may contain links to third party websites. 

Kappel is not responsible for the privacy practices, content or security of external websites. We encourage users to review the privacy policies of any third party websites they visit. 

10. Changes to this Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations or privacy practices. 

Any updates will be published on this website and will take effect from the date of publication. 

11. Privacy Enquiries 

If you have a question regarding this Privacy Policy or the handling of personal information by Kappel, please contact us using the contact details provided on our website. 

Note: This draft is prepared for website publication and should be reviewed against Kappel policies and any legal advice before final publication