Shipping, Delivery & Returns Policy
Overview
Kappel Pty Ltd supplies and fulfils products on behalf of various marketplaces, loyalty programs, retailers and third-party platforms.
When you purchase a product supplied by Kappel through a marketplace, rewards program, retailer or other third-party platform, your purchase is subject to the terms, conditions, shipping policies, return policies and customer service procedures of that platform.
Shipping & Delivery
Products supplied by Kappel are shipped in accordance with the delivery terms of the platform or marketplace through which the order was placed.
Delivery timeframes, shipping costs, tracking information, delivery notifications and delivery requirements are determined by the relevant platform and may vary depending on the program, retailer, marketplace and delivery location.
While Kappel will use reasonable efforts to fulfil orders within agreed service levels, delivery estimates provided by a marketplace or platform are indicative only and may be affected by factors outside our control, including carrier delays, supplier availability, weather events and other unforeseen circumstances.
Returns, Refunds & Exchanges
All requests for returns, refunds, exchanges, damaged goods, missing items or delivery enquiries must be submitted directly to the marketplace, rewards program or platform through which the purchase was made.
Customers should refer to the applicable platform's returns and refund policy for information regarding:
- Eligibility for returns
- Change-of-mind requests
- Faulty or damaged products
- Refund processing
- Replacement products
- Exchange procedures
- Return shipping requirements
Kappel will work with the relevant marketplace or platform to assess and resolve approved claims in accordance with the platform's policies and Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Where a product is faulty, unsafe, significantly different from its description or otherwise fails to meet consumer guarantees under Australian Consumer Law, customers may be entitled to a repair, replacement or refund. Claims should be lodged through the platform or marketplace from which the product was purchased.
Marketplace & Platform Support
For all order enquiries, delivery enquiries, returns, refunds, exchanges or warranty claims, customers should contact the customer support team of the marketplace, loyalty program, retailer or platform through which the order was placed.
Kappel will cooperate with the relevant platform to ensure customer issues are addressed in accordance with the applicable platform policies and statutory obligations.
Last Updated: July 2026